SECURE PAYMENT

 

www.joyeriajoseantonio.net has secure payment systems. The user must pay for the products purchased and the shipping costs by credit or debit card Visa, Visa Electron, Mastercard, by transfer or deposit into a bank account and / or cash on delivery (only valid for purchases with shipping to destinations in Peninsula).

The card payments have the highest levels of security commercially available. All information sent through the website is protected for third party access. All the information of the bank card is not stored by the web, but it is done directly by the bank designated for this purpose.

The payments by bank transfer or deposit account must be made on account number: IBAN ES60 2080 5054 0530 4006 2248 indicating as recipient JOYERIA JOSE ANTONIO R. FRANCISCO SL and as a concept identifying the order and full name of the user. Until the bank's confirmation of the transfer, the order is not considered accepted.

Cash on delivery payment is valid only for purchases made by users domiciled in mainland Spain and that delivery is to the same address in Peninsula (Spain).

 

PURCHASE CONDITIONS:

The use of the services of the JOYERIAS JOSE ANTONIO R. FRANCISCO online store presupposes adherence to the general conditions of purchase, so the customer is recommended to read these general conditions before proceeding to make any purchase.

These general conditions of purchase are subject to Spanish legislation.

In the case of litigation, the contracting parties submit to the courts and tribunals of the province of Pontevedra expressly waiving any other jurisdiction that may correspond to them, assuming the party that breaches the contract the judicial and extrajudicial expenses arising from the claim. including the expenses of lawyers, attorneys, or any other that is needed.

WEB www.joyeriajoseantonio.net reserves the right to cancel the order due to an error in the article on the web, either the price, identification, photos, description thereof or characteristics, availability or any force majeure that makes shipping impossible.

 

SHIPPING:

All shipments will be made through the express courier company or post. Your order will be shipped from our warehouse within a maximum period of 24 business hours and you will receive it at the address you indicate within a maximum period of 48 business hours from the time of order. Except for special orders or with customization, the delivery time will be indicated. You will receive a text message informing you of the day you will receive your order.

You will receive your shipment at the indicated delivery address that you have chosen during the online purchase process, or if you wish you can pick it up at one of our stores. We will send you an email with the order confirmation.

If you pick up the order in one of our stores, the day of arrival of the order at the store will be indicated and it will be necessary for you to identify yourself with your ID and order number to be able to pick it up.

You can specify an order delivery address other than the billing address.

For special, personalized or custom-made items, the delivery time will be indicated for each order when placing the order .

www.joyeriajoseantonio.net undertakes to deliver the product in perfect condition to the address indicated by the user.

Depending on the destination, type of merchandise, chosen term, the shipment will be made by Post Office or by express courier company. Depending on the company used for the shipment, the notification will be sent to the customer.

If for any reason we cannot serve your merchandise within a maximum period of 30 calendar days stipulated by Law 3/2014, we will ask you to indicate if we have a new additional term, except in the event that this item is no longer available. or the purchase had been made for a specific period and the consumer would have expressed it. In this case you have the right to terminate the contract. You can see how to do it in the CHANGES AND RETURNS section, Right of Withdrawal

DELIVERY TIMES:

Delivery times will normally be between 24 and 48 hours in peninsular territory. For shipments of orders from the Canary Islands, Balearic Islands, Ceuta, Melilla and internationally, the period will be 5 working days.

These terms will always count from the acceptance of the order by the seller.

Orders to collect in store will have a variable period between 1 and 5 working days, with prior communication to the client indicating the availability of the collection.

Delivery is guaranteed as long as necessary stock is available, on weekdays from Monday to Friday.

If payment is made by bank transfer, your order will be processed as soon as we have confirmation of payment from the bank.

The terms may vary due to unforeseen operating conditions or force majeure.

More than 80% of our orders are delivered in 24 hours. Subject to orders placed before 12:00 from Monday to Thursday, depending on the destination.

DELIVERY:

The transport company will send an email with the shipping tracking code so that the customer knows at all times when their delivery will be made.

In case of not making the delivery due to the absence of the client, a note will be left to attempt a second delivery, which if it is not possible due to the absence of the client, a collection place will be indicated, always depending on the transport company used.

If the collection is not carried out, the material will be returned to our warehouses within 10 days and as soon as it is received, the amount paid will be returned, subtracting the shipping costs.

Orders placed for collection in the store will remain for 10 calendar days at the customer's disposal, after this period, the items will return to our warehouses, paying the customer the amount of the order.

The term for shipments to the peninsula will be between 24 and 48 hours from the acceptance of the contract on working days. The product will be delivered to the address indicated by the user except for force majeure.

Delivery is considered effective from the moment the product has been made available to the user.

Deliveries will only be made on weekdays. Not preparing orders on non-working days, although orders are received.

www.joyeriajoseantonio.net is not responsible for erroneous data in the delivery address provided by the user.

The user must sign delivery to the carrier, request a copy if desired and identify himself with ID.

SHIPPING COSTS:

Shipping cost according to destination:

The postage will be free for amounts over 100 euros for the peninsula and Portugal.

Orders to collect in store have no shipping cost.

For orders to be delivered in the peninsula: (24/48 h) 5 euros

For Portugal: (24/48 h) 5 euros

For the Balearic Islands, the Canary Islands, Ceuta or Melilla: (within 3 to 5 days) 10 euros

European Union: (within 3 to 7 days) 30 euros

Rest of the world: (within 10 to 15 days) 30 euros

 

For orders to the Canary Islands, Ceuta or Melilla and countries outside the European Union, the client must pay the corresponding customs expenses in each case, having to provide the DNI for customs documentation processing.

PRICES:

All exhibited items are shown including VAT, currently 21% applicable in the European Union.

The sale to any other country that does not belong to the European community will not be subject to VAT, and it is necessary for the customer to pay the corresponding tax charges for each customs office.

All companies belonging to the European economic community that are registered as intra-community operators in the vies census are exempt from paying VAT.

Due to their tax regime, the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, customers in these territories are exempt from paying VAT, and it is mandatory to pay the tax charges at the respective customs by the customer, who must provide their ID in the purchase process.

Always the total amount to pay will be indicated on the last screen of your order that you must confirm to finalize the order.

These customs and import taxes are not included in the price of the item, nor in the shipping costs and must be paid at the destination by the customer upon receipt of the merchandise.

The prices of the website www.joyeriajoseantonio.net may be reviewed and modified if deemed necessary at any time without prior notice.

For the purchase of articles with size or special realizations, as well as customizations, check price and availability in the email web@joyeriasjoseantonio.net

The purchase conditions will be valid as long as they are published on this website and will be applicable to the products purchased during their validity.

JOYERIAS JOSE ANTONIO R. FRANCISCO SL reserves the right to modify these purchase conditions unilaterally, without this affecting the products purchased or orders processed in progress, except in which the customer has changed or modified his order after the change of conditions, which in your case will apply the current purchase conditions at the time of the modification of the order.

RETURNS AND EXCHANGES:

An after-sales service is available to solve any problem or defect in one of our shipments.

If you are not satisfied with our shipment, you have a legal period of 15 days for its return or exchange.

In the event of desisting from the purchase of a product, the product must be in perfect condition, in the same state in which it was delivered. The return of the instructions, documentation, accessories, case is essential and it is advisable that it be returned in its original packaging and labeling. P Odra send one of our stores article by transport agency taking over the costs.

You can request the exchange or return of any item that you have purchased on our website within a maximum period of 15 calendar days from receipt without the need to justify the decision or penalty in the form of added costs for you. Right of withdrawal.

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us at JOYERIA JOSE ANTONIO R. FRANCISCO SL Plaza Arquitecto Antonio Palacios, nº 7 - 36400 Porriño (PO) or at web@joyeriajoseantonio.net indicating your name, order number, date of receipt, telephone, mail to process your request.

Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).

Consequences of withdrawal:

Art. 97.1. i) LGDCU
“The right of withdrawal will not be applicable to contracts that refer to: a) The supply of goods made according to the specifications of the consumer and user or clearly personalized. b) The supply of goods that may deteriorate or expire quickly.

In the event of withdrawal on your part, we will refund all payments received from you, excluding shipping and delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which We receive the material after your communication of the decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

We may withhold the refund until we have received the goods, inspected and checked all the product, components and material, not detecting any irregularity in the product received other than the one sent. Refers to substituted, non-original parts, product size, etc. which will be inspected in our laboratories if deemed necessary.

To make the return for exchange or credit, you must comply with the return conditions and fill in the form for this purpose provided on the website to notify us.

You must access the ¨My Account¨ section on our website. Once inside your account you must access the Returns section. S elect the order you wish to return (check that it is eligible for return, we remind you that the return period is 15 days). Once inside the order, you must select the item or items to be returned. You must check if you meet the return conditions.

If you have any questions or problems

regarding your return, you can contact us at: Telephone: 986 330 928 Email: web@joyeriajoseantonio.net

In order to process the return or exchange, you must send us the product in perfect condition, without manipulation, with all its accessories, warranty book, instruction book, labels and corresponding original ticket.

No returns or exchanges of engraved, personalized items, special orders for sizes, colors, etc. and wedding bands can be made.

Returns or exchanges that present damage to their packaging, whether due to defective, non-original or inappropriate, cannot be processed.

To complete the return or exchange and be accepted by the seller, its status, the non-manipulation, disassembly or replacement of materials or parts in the original product will be verified, thus allowing the exchange or return within a period of no more than 14 working days, depending on the item to be verified.

The change of the product or the payment of the amount will be made, proceeding to the refund using the same payment procedure chosen by the customer when making the purchase, provided that all the above requirements have been met.

The User will not be entitled to a refund of the price of returned products that are not in the same conditions in which they were delivered or the requirements established in these General Conditions have not been met.

Return of defective product: the user has the right to repair the product if it is objectively possible and not disproportionate, to replace the product if possible, or termination of the contract, steps taken by the seller.

In case of return of a defective product, or that does not conform to the customer's request, size error, shipping error, any cause beyond the customer, the incident will be solved as soon as possible, returning the full amount of the product, plus the shipping and return costs of the product to the customer in the shortest possible time, never more than 14 working days.

If the item is not available, we will be able to offer you a product with similar characteristics at a similar price. It is your power to accept the new product as if it were the one initially requested or to withdraw from your purchase.

You can make the exchange or return of the item you want in any of our stores by presenting the delivery note / ticket that includes your order. Fulfilling the same conditions indicated above.

You can request a total or partial refund of your order by accessing the LAST ORDERS section in the MY ACCOUNT section and once within the order, select the items to be returned.

WARRANTY

The products have the legal guarantee for lack of conformity of the products that are manifested in a period of two (2) years from the date of delivery and in accordance with the provisions of the applicable regulations.

JOYERIA JOSE ANTONIO R. FRANCISCO SL has an official technical service for the brands offered on the web, to solve any warranty problem covered by the same brand.

In the event of a defective product, the seller JOYERIA JOSE ANTONIO R. FRANCISCO SL will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

The warranty does not include deficiencies caused by negligence, blows, use or improper handling, unsuitable voltage, electrical accidents, installation and / or use not in accordance with the instructions for use or not carried out by the authorized technical service when appropriate, or materials or perishable products, subject to wear and tear due to normal use. Products modified or repaired by the User or any other person not authorized by the manufacturer or supplier are excluded from the guarantee.

Among other assumptions, the User will not have the right to exercise the guarantee of the products and, consequently, the guarantee will not be applicable if any of the data of the guarantee of the products provided or of the proof of purchase of the products; if the identification number as well as the guaranteed product is manipulated or repaired without the knowledge and authorization of the technical service or the company issuing the guarantee; If you do not have the proof of purchase and the delivery note of the products.

To make use of the guarantee, it is essential to keep the guarantee certificate together with the proof of purchase and the delivery note of the products.

The User must follow, at all times, the information leaflet of the brand and the instructions for the correct use and installation of the product and all the information on the guarantee.

All item images are the property of JOYERIA JOSE ANTONIO R. FRANCISCO SL There may be a slight difference between the color of the image and the actual color of the item due to the quality of the photo or differences in actual size from the one seen in the Photo.

JOYERIA JOSE ANTONIO R. FRANCISCO SL reserves the right to cancel any order due to out of stock, due to errors that the web may contain such as an error in the product specification, error in the photograph, error in the price, error in characteristics, or product defect at the time of shipment, informing the customer as soon as possible to offer alternative solutions.